How to communicate with your boss: the rules of business etiquette
Business etiquette is not just about showing good manners and manners. A healthy team atmosphere helps you work more efficiently.
A professional who is pleasant to talk to, knows his or her business and shows good manners and knowledge of business etiquette has a competitive advantage in the labour market. Anna Chaplygina, an expert in etiquette and behaviour modelling, explained how to communicate with a manager in a proper way to avoid getting into an awkward situation.
Business etiquette defines the rules of subordination for the sake of comfortable and high-quality working interaction.
Efficiency is the main goal of business etiquette. Employees often violate the chain of command when dealing with management. For example, people working in the IT sector mistakenly believe that subordination is a relic of the Soviet era. Traditional business culture continues to exist in the civil service.
Subordination in business communication must exist, the expert notes, because if you reject formal unspoken rules but do not prescribe your own, anarchy sets in.
Another common mistake is the inability to distinguish between social and business hierarchies. Social subordination is about gender and age, or social status. And business etiquette is about professionalism. The first criterion is to determine who is the boss and who is the subordinate. For example, if a subordinate, a young girl, opens the door for her boss, this is a variant of the norm. A situation where a male boss opens the door for a subordinate may indicate a more personal relationship.
Do not put good relationships with colleagues first, and only then consider performance. Speak up if someone's mistakes or shortcomings are detrimental to the workflow. Keeping unresolved problems quiet can lead to a deterioration in the overall performance of the department or company.
Make comments in private, not in public. It's better to have a conversation rather than an email, so you can see the person's reaction. Accusations are a direct path to conflict. First of all, ask what you can do to make the employee work better. The emphasis should not be on personal dissatisfaction, but on a common goal.
Earlier, OBOZREVATEL told you that some rules of etiquette are hopelessly outdated. Read the article to find out which rules are considered a relic of the past and can put you in an awkward position.
Also, OBOZREVATEL figured out whether it is possible to make business calls after 9 pm.