What flight attendants lie to passengers about: top favorite phrases

The main duty of a flight attendant is to ensure the safety and comfort of passengers. However, even if travelers receive excellent service on board, this does not mean that airline employees do so sincerely and do not lie to passengers.

Dan Air, a flight attendant, said that even though she always offers passengers help, not everything the crew says is true. This is reported by the British publication Express.

She assured that if a passenger needs any help during the flight, flight attendants are always ready to help. But they are also lying for the good of the travelers to keep them calm and feel confident.

"Don't worry, our plane is completely safe!"

The stewardess said that while they are not necessarily lying, the crew cannot be completely sure that the plane will not have technical problems. Dan told us how she once played a joke on the passengers: "Just ignore the duct tape on the wing, the broken overhead lockers, the malfunctioning toilet, the sink in the forward kitchen that keeps leaking."

"It's completely normal"

Dan admitted that they should tell passengers this. She said that anything can happen on an airplane: a strange sound, smell, or turbulence. But no matter how scared the flight attendants are, they have to stay calm and be friendly with the passengers.

"We don't have any of that left"

Dan explained that they may have everything a passenger asks for, but it is very inconvenient or almost impossible to get at the time they ask. In this case, the passenger may be told that what they are asking for may be on another cart or on the way back in the galley.

"I'm sorry!"

Dan explained that the crew "usually doesn't apologize," but they do apologize to make the passenger feel better. She said that it was more logical to apologize to the passenger for the bad weather that delayed the flight than to get into a controversy.

"I am sorry about the volcanic eruption in Iceland and please accept my sincere apologies for the damaged engine of this plane, but believe me, I would have preferred it to break down here rather than at 37,000 feet," the stewardess quoted as an example of one of her phrases.